Store Policies

Store Policies

First off, thank for even looking at my website. You are just so freaking awesome.

Just in case you are thinking of buying something from my shop here are all the details you probably would like to know. if you have any questions or need any additional info feel free to reach out to social@amylili.com

 

COVID-19

Will there be delays due to COVID-19?

Unfortunatly yes. Currently, the print on demand service I use to fulfill your orders is operating at lower capacity to ensure the safety of their employees.

Since all my products are made to order, it could take up to a month for them to be prepared before they are shipped out. Apparel and custom cut and sew pieces take the longest, but luckily things like posters and face covers are prepared in less than 2 weeks.

After fulfillment, you will receive an email when a shipping label is created for your order and is ready to be shipped out.

Thank you for your continued support of my shop during these crazy times. Stay safe my friends.

If you have any questions or concerns, please reach out at social@amylili.com

 

Shipping

What are the average arrival times?

You guessed it, more delays. There are some unpredictable shipping delays from USPS right now because of COVID-19 but below I have an estimate to better help you gauge when your package will arrive once you receive a shipping notification.

  • US orders: 7-10 business days

  • Canada order: 10-15 business days

  • International orders: 15-25 business days

 

Do you ship internationally?

Yes we pretty much ship everywhere that USPS does!

Due to COVID-19, we can’t ship to the following countries:

Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea - Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.

Shipping to China has also been disabled as carriers have stopped service there.

 

Will I be charged customs for my order?

Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost

Please check with your local customs office directly to see if they apply duties & taxes to your purchases.

 

Returns and Exchanges

Can I return or exchange a product?

There are no refunds or returns for items unless they damaged or get lost in the mail. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.

 

 

What if my order never arrived?

If your order didn't end up arriving, be sure to let me my customer support know! First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, I'd be happy to send you a replacement to the correct address.

If the shipping address was correct, get in touch with me at social@amylili.com with your order information. That way I can wither issue you a full refund, or try to replace your order by sending it to a new address to prevent it from getting lost again.

 

What if my order arrives damaged?

The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me for a replacement at no charge! We have a 14 day replacement policy, but if you don’t get ahold of us by then we can no longer offer a replacement for free.

To make this process go faster please provide photos of the unsatisfactory product, your order information, and email me at social@amylili.com so we can make it right.